Privacy Policy

Last updated: 9 November 2026

This policy explains how Mist Dusk handles personal information when you browse the website, contact us or place an order.

Information we collect

Contact and order details such as your name, email address, phone number, shipping address, billing address and order history.
Payment status and transaction references. Full card details are handled by the payment provider and are not stored by us.
Technical information such as IP address, browser type, device information, approximate location and pages visited.
Messages you send through the contact form or by email.
Cookie and analytics data, subject to your browser settings and any consent controls shown on the site.

How we use information

We use information to process and deliver orders, communicate about purchases, prevent fraud, handle returns and support requests, comply with tax and customs obligations, improve the website, and send marketing messages only where permitted.

Sharing

We may share the minimum necessary information with payment processors, shipping and customs providers, hosting and email providers, analytics services, professional advisers and authorities where required by law. We do not sell personal information.

Cookies

The site may use essential cookies for cart and checkout functionality, preference cookies, analytics cookies and marketing cookies. You can block or delete cookies in your browser, although some store functions may then not work correctly.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including legal, accounting and dispute-resolution requirements. We use reasonable technical and organisational safeguards, but no internet transmission can be guaranteed to be completely secure.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your information, object to certain processing, or request a portable copy. Use the website contact form and include enough detail for us to locate your request. You may also have the right to complain to your local data-protection authority.

International transfers and children

Orders may involve service providers in China and other countries, so information may be processed outside your country. The site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy as the store or legal requirements change. The date at the top shows the latest revision.