Returns and exchanges
Last updated: 9 November 2026
We want you to be happy with your purchase. If something is not right, contact us through the website contact form within 14 days of delivery and include your order number and photographs where relevant.
Return eligibility
- Items must be unused, in their original condition and packaging, with any tags or gift packaging included.
- Contact us before sending anything back. Returns sent without authorisation may be refused or delayed.
- Made-to-order, personalised, intimate or hygiene-sensitive items and final-sale pieces are not returnable unless they arrived damaged or incorrect.
- Handmade variation in glaze, colour or surface texture is not itself a defect. We describe expected variation on the product page.
Return shipping
Unless the item is faulty or we sent the wrong item, the buyer is responsible for return shipping and any associated customs charges. We recommend a tracked service and cannot be responsible for returns lost in transit.
Refunds and exchanges
After we receive and inspect an eligible return, we will confirm the outcome and process the refund to the original payment method where possible. Original shipping charges are non-refundable except where the item was faulty or incorrect. Exchanges depend on availability and may require a separate order.
Damaged or incorrect items
Please report damage or an incorrect item within 48 hours of delivery. Include photographs of the item, the outer packaging and the shipping label. Keep the parcel and packaging until we confirm the next step.